Frequently ask questions
Frequently ask questions
- 1. Do you have any catalogue or booklet?
- Our website is used as a catalogue. For any questions concerning our products you can contact us by e-mail, phone or fax. Our qualified employees will be more than happier to help you out.
- 2. How can I be sure of a product’s shades if I buy it by phone?
- Buying online won’t equal a live visit to one of our stores because you can’t see nor touch the fabrics or bases. Furthermore, the displayed colors of your screen may differ from those in reality.
If you wish to, we can send fabric’s samples. Fees of 5.00$ per samples will be refundable on your next purchase.
- 3. Do I have to assemble the futon’s base by myself?
- Yes! The futon is designed to be assembled and disassembled easily. The bases are shipped with a layout and if necessary an Allen key. Some of our bases require tools such as a screwdriver or a hammer. In no case you will need electrical tools. If you have any questions concerning the assembling of your base, call the 418 527-6367 for technical help. We also offer an assembling service at a small cost.
- 4. How do I order an article?
- You can order by e-mail, phone or fax. Click here to see the different methods of payment.
- 5. Why isn’t there any online shop?
- With our experience in futon retailing, we believe it is preferable to avoid such system.
Buying online certainly spare lots of time and efforts, but we think choosing a futon is delicate task in order to avoid additional fees. Shipping can considerably increase the cost of your purchase if you wish to exchange or turn over the article and is by no doubt a cause of frustration.
- 6. What are the delivery fees?
- If we deliver by ourselves, we suggest to contact us by phone as mentioned on our services section.
Otherwise, we always look for the cheapest solution such as transport companies. The fees may vary according to the weight, size and destination. If possible, we deal with ‘’Purolator’’, ‘’Loomis’’ or ‘’Poste Canada’’ and in the case of more voluminous items a reliable transport company will be contacted.
We believe our clients appreciate the efforts taken to spare them money instead of including the fees in our regular prices.
- 7. Do you deliver everywhere?
- We do deliver everywhere but of course the more distant it is, the more it will cost. We’ll find the cheapest and most convenient way to get you what items you need.
We deliver from our warehouse situated in Quebec city.
- 8. Where are you situated?
- We have two sales point : a shop and a liquidation center.
You will find a complete range of products in our shop on St-Jean street in Quebec. Items such as curtains, lamps, frames, clocks, rustic furniture and a lot more at competitive prices.
The liquidation center is situated in Saint Malo industrial district.
- 9. What is the guarantee on products?
- For all details on our product’s guarantee, consult the guarantee section. Call us for any technical assistance, it will avoid lots of problems.
- 10. Can I turn back a purchase?
- Futons, bedding such as pillows or duvet and papasans cushions are by law, non-refundable because of many reasons. But still they are guaranteed against any flaw.
If you turn back unused futon slipcovers, you can receive credit or chose to trade it for another item in store. The client is responsible if any shipping fees applies. We won’t refund any slipcover purchase. Be sure to make the right choice from the beginning. If you are unsure of the fabric shade, ask for a sample.
The bases can be turned back in their original package if there still in good shape. The client is responsible of any shipping fees in case of turning back. The base will be inspected as soon as we receive it in our warehouse, and thereafter you will be refunded the original price (without transport fees) minus 20% for handling fees.